Cancellation & Return Policy
Effective Date: 15 July 2025
Brand: FEELIT
Contact Email: contact@ifeelit.in
Website: www.ifeelit.in
Order Cancellation Policy
We understand that sometimes plans change. You can cancel your order under the following conditions:
Free Cancellation:
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If your order has not yet been shipped, you can cancel it at no charge.
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Cancellations must be requested within 12 hours of placing the order or before dispatch—whichever comes first.
Not Eligible for Cancellation:
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If the order has already been processed or dispatched.
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If the product has been custom-packed or specially made.
To cancel, email us at contact@ifeelit.in with your order number and reason for cancellation.
Return Policy
We take great pride in the quality of FEELIT products. However, if you are not satisfied, here’s how returns work:
Return Eligibility:
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Returns must be requested within 7 days of delivery.
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Products must be in original condition – clean, undamaged, and with packaging intact.
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Returns are accepted only once per household per product variant, for hygiene and health reasons.
Not Eligible for Return:
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If the product shows visible signs of damage, stains, misuse, or rough handling.
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Returns after 7 days of delivery.
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Items purchased at discount under a final sale or non-returnable condition.
Return Process
To initiate a return:
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Email us at contact@ifeelit.in with:
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Your Order ID
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Reason for return
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Images of the product (front, back, and packaging)
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Once approved, we will:
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Arrange a reverse pickup (if serviceable)
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Or request you to courier the item manually to our warehouse address
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Refund Process
Once the returned item passes our quality inspection:
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Refund will be processed to the original payment method within 7–10 working days
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Shipping fees are non-refundable, except in case of wrong or defective products
Exchange Policy
We do not currently offer exchanges. You may initiate a return and place a new order separately.
Important Note on Pillows
FEELIT pillows are personal hygiene products. For health & safety reasons, only minimally used items are eligible for return. We recommend using a cover during the trial period if you are unsure.
Need Help?
We’re here to help!
???? Email: contact@ifeelit.in
